Position

GRE / Receptionist Real Estate

Department

Sales / Customer Experience / Front Office

Reporting To

Sales Manager / CRM Manager / Admin Manager

Job Summary

The GRE/Receptionist will be responsible for managing the front desk, welcoming customers and visitors, handling incoming calls, coordinating customer visits, and providing a professional first point of contact for the organization. The role also involves supporting the Sales and CRM teams in customer coordination and ensuring a smooth experience for customers visiting the sales office or project site.

Key Roles & Responsibilities

1. Front Desk Management
- Welcome and greet customers, visitors, and business associates professionally.
- Manage the reception area and ensure it is maintained in a neat and presentable manner.
- Register and maintain records of visitors and customer visits.
- Coordinate with the concerned department/team when visitors arrive.

2. Customer Handling
- Understand the basic requirements of customers visiting the sales office.




- Direct customers to the appropriate Sales Executive or concerned team member.
- Provide basic information about projects, amenities, location, and facilities.
- Ensure customers receive a skilled and welcoming experience.

3. Call Management
- Attend incoming calls and transfer them to the concerned department.
- Handle basic customer queries professionally.
- Record important messages and ensure timely communication with the concerned person.
- Make follow-up calls wherever assigned by the Sales/CRM team.

4. Site Visit Coordination
- Coordinate and register customer site visits.
- Inform the concerned Sales Executive about customer arrivals.
- Maintain daily records of site visits and walk-ins.
- Coordinate with the site team to ensure arrangements are ready for customer visits.

5. Sales & CRM Coordination
- Support the Sales and CRM teams with customer coordination.
- Maintain customer and visitor records in Excel/CRM software.
- Update wa

📌 Receptionist/GRE (Pune)
🏢 Millennium Developers
📍 Pune