Job Description - Cluster Leads
Operations Management
- Manage end-to-end facility operations across multiple sites.
- Ensure smooth delivery of hard and soft FM services.
- Maintain service levels as per client SLAs and contractual commitments.
- Conduct regular site audits and inspections.
- Monitor asset performance and maintenance schedules.

Team Management
- Ensure adequate staffing and manpower planning.

Client Relationship Management
- Act as the primary escalation point for client concerns.
- Build solid relationships with client stakeholders.
- Conduct periodic review meetings with clients.
- Ensure high client satisfaction and timely issue resolution.

Financial Management
- Support revenue enhancement opportunities.

Vendor Management
- Ensure contract compliance and performance standards.

Compliance & Safety
- Ensure compliance with statutory, regulatory, EHS, and company requirements.
- Monitor safety practices and conduct safety audits.
- Ensure proper documentation and record maintenance.
- Drive zero-incident culture across all sites.





Reporting & Governance
- Prepare and submit operational MIS reports.
- Track KPIs, SLA performance, and action plans.
- Present performance updates to management and clients.
- Support business reviews and audits.

Continuous Improvement
- Identify opportunities for process improvement and cost savings.
- Implement best practices across all managed sites.
- Drive digital adoption and operational efficiency initiatives.

Branch Inspections
- Conduct scheduled inspections across all assigned sites.
- Evaluate site performance against organizational standards, SOPs, and client requirements.
- Identify operational, safety, compliance, and service-delivery gaps.
- Publish Branch Inspection Reports with actionable recommendations.
- Track action closure and drive continuous improvement across the cluster.
- Benchmark branch performance and share best practices across sites.

📌 Cluster Operations Lead (Pimpri-Chinchwad)
🏢 JLL
📍 Pimpri-Chinchwad