Role & responsibilities
- Responsible for in office and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
- Manage & Maintains enterprise Assets
- Serves as company liaison with customer on administrative and technical matters
- Provide technical support and incident management services desk functions
- Reviews, troubleshoots and approves operational quality desktops, Laptop, printers, and associated peripherals (Windows 10, 11 and Mac OS)
- Installs, maintains and optimizes desktop /Laptop configurations at customer sites (Windows, Linux, Ubuntu and Mac OS)
- Diagnoses and resolves product performance problems, Wi-Fi, printers
- Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
- Instructs customers in the operation and maintenance of basic Windows/Mac OS/Ubuntu
- Serve as site escalation contact and team lead for current technicians

Requirements
- 5+ years of experience in End user computing, AD, DNS, DHCP, IT management tools,



latest operating systems, Windows
- Prior team lead experience
- Ability to develop business relationships and communicate effectively with the user community
- Strong troubleshooting skills
- A+ Certification
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades,techniques, tools, materials, and equipment
- Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- Maintaining and administering computer networks, including hardware, software applications and configurations.
- LAN, WAN, Support and Wi-Fi Support, VPN configure in client system. Ip assign to Laptop, check the connectivity from host to destination. Crimping, Punching Lan wire and installing port if require.
- Experience in Windows Server environments, including Active Directory, Group Policy, and DNS configurations,ensuring system stability and se

📌 Tac Engineer (Chandigarh)
🏢 Aakash Educational Services (AESL)
📍 Chandigarh