Job Description:

The Reservation Specialist – CGH will be responsible for managing reservations, guest inquiries, and booking coordination for a portfolio of boutique luxury properties with limited inventory. The ideal candidate should have a robust understanding of luxury hospitality reservations, guest engagement, and boutique property operations, with the ability to deliver seamless pre-arrival experiences.

Key Responsibilities:

Reservations Management:
- Handle all reservation inquiries through phone, email, website, OTA platforms, and travel partners.
- Process bookings accurately and efficiently while ensuring optimal inventory utilization.
- Coordinate room allocations and stay arrangements for boutique properties with limited keys.
- Ensure reservation details, guest preferences, and special requests are accurately updated in the PMS/CRM system.
- Maintain real-time inventory and rate accuracy across all booking channels.

Guest Engagement & Experience:
- Deliver personalized communication to guests before, during, and after booking confirmation.




- Curate customized itineraries and recommend experiences, wellness activities, excursions, and local attractions.
- Handle VIP guests and special occasion bookings with exceptional attention to detail.
- Provide prompt responses to guest inquiries and ensure a high level of customer satisfaction.

Revenue & Yield Optimization:
- Support revenue maximization through upselling experiences, packages, and extended stays.
- Monitor occupancy trends and booking pace for assigned properties.
- Coordinate with revenue and sales teams to manage promotions, offers, and rate plans.
- Minimize booking errors, cancellations, and inventory mismatches.

Coordination with Property Operations
- Liaise closely with property teams to ensure smooth guest arrivals and stay preparation.
- Communicate guest preferences, dietary requirements, celebration requests, and operational notes.
- Ensure operational readiness for arrivals, espe

📌 Reservation Executive (Kochi)
🏢 CGH Earth
📍 Kochi