Job Summary

We are currently seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karnataka, India.

Responsibilities
- Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
- Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online.
- A customer-centric approach with a focus on delivering high-quality support.
- Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24x7 steady state operations.
- Individuals understand their own area and can perform all facets of their role. Valuable analytical, excellent communication and problem-solving skills - energetic, self-motivated and self-sufficient in accomplishing tasks.




- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
- Builds deeper understanding of processes, procedures, customers and organization. Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Technical Skillset
- Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
- Monitor T

📌 Messaging Services Senior Specialist (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru