1. Key Responsibilities – Customer Analytics & Insights

· Analyse customer purchase patterns and buying behaviour.

· Track repeat purchase rates and customer lifetime value.

· Identify products frequently purchased together.

· Monitor average order value and customer retention trends.

· Segment customers based on demographics, purchase history, and interests.

· Recommend product bundles and cross-selling opportunities.

2. Key Performance Indicators (KPIs)

· Online revenue growth

· Conversion rate improvement

· Cart abandonment reduction

· Customer retention rate

· Repeat purchase percentage

· Average order value

· Customer acquisition cost

· Customer lifetime value

· Campaign ROI

· Customer satisfaction scores

3. Desired Skills





· Solid analytical and numerical ability.

· Hands-on experience with Excel and Google Sheets.

· Familiarity with Google Analytics, Shopify, WooCommerce, or similar platforms.

· Knowledge of CRM tools such as Zoho, WebEngage, MoEngage, HubSpot, or similar.

· Ability to create dashboards and management reports.

· Strong communication and presentation skills.

Data-driven decision-making mindset

Pay: ₹40,000.00 - ₹85,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 E-commerce & Customer Insights Executive (Thane)
🏢 Sabala Farms Private
📍 Thane