Role & Responsibility :
- Lead/assist in business process assessment, re-engineering and transformation initiatives for power utilities/DISCOMs.
- Understand existing business processes, identify gaps and inefficiencies, and recommend optimized To-Be processes.
- Conduct stakeholder consultations with utility departments to understand business and operational requirements.
- Prepare As-Is and To-Be process maps, business process documents, workflows and requirement specifications.
- Provide domain expertise for digital transformation initiatives across:
- Smart Metering / AMI
- MDMS (Meter Data Management System)
- Commercial Operations
- CRM
- ERP
- Revenue Management
- SCADA / ADMS / OMS
- GIS / ArcGIS
- Analyse the impact of technology implementation on existing utility processes and recommend appropriate process changes.
- Support identification and documentation of functional and business requirements for IT/digital solutions.
- Coordinate with DISCOM/business teams, technology teams, system integrators, OEMs and other stakeholders for requirement finalization.




- Support preparation and review of RFPs, technical specifications, scope of work, functional requirements and evaluation criteria for utility transformation projects.
- Assist in evaluation of technology solutions and assess their alignment with utility business processes and requirements.
- Support implementation teams during process transition, system integration, UAT and go-live activities.
- Identify process dependencies across billing, metering, revenue, customer service, network operations and other utility functions.
- Recommend process standardization and automation opportunities to improve operational efficiency and customer service.
- Develop business cases, process improvement recommendations, management presentations and transformation reports.
- Monitor implementation progress against defined business requirements and transformation objectives.
- Identify implementation risks, process gaps

📌 Utility Business Process (Bhopal)
🏢 BDO India
📍 Bhopal