Key Responsibilities
- Handle customer queries through calls and chats.
- Understand travel requirements and recommend suitable tour packages.
- Manage inbound and outbound tour inquiries and follow-ups.
- Lead and manage the customer service team, including team briefing, attendance, and performance monitoring.
- Maintain accurate customer records and reports.
- Coordinate with the operations team for smooth service delivery.
- Resolve post-booking concerns, escalations, and customer issues.
- Ensure effective communication and excellent customer service.

Candidate Requirements
- 2+ years of experience in Customer Service/Travel & Tourism.
- Strong communication and interpersonal skills.
- Experience in team handling, record maintenance, attendance management, and team briefing.
- Customer-focused with valuable problem-solving and multitasking abilities.
- Knowledge of UK and European destinations will be an added advantage.

📌 AM/TL - Customer Service (Mumbai)
🏢 Star Tours Holidays
📍 Mumbai