Transforming to the Workspace Team of the future
- Commitment to deliver the best level of service every time through obsessive level of attention detail
- Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
- Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace
- Ensure there is a highly proactive, responsive, dynamic and agile team
Client/Stakeholder Management
(in support of the Site lead)
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management
- Actively encourage an workplace that supports teamwork, co-operation, service and performance excellence and personal success
- Proactively manage the team to deliver Delight
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and in office Vendors
Operations Management
- Functional operational control to deliver excellence every time
- Implement service tasks, procedures and policies and measure performance
- Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Provide comprehensive Workspace management for the office premises
- Implement and manage the change control process
- Resolve user's complaints and concerns with solutions and follow up
- Be able to resolve problems or improve operations
- Implementation of service task, procedures and policies
- Prepare risk assessment
📌 Facility Manager (Mumbai)
🏢 JLL
📍 Mumbai