Role & responsibilities

Dialer Operations Management:
- Oversees the operation and maintenance of the dialer system used in the contact centre or collection setting.
- To ensure the dialer system is configured properly and running smoothly to optimize contact center efficiency. Dialing Strategy and Optimization:
- Responsible for developing and implementing dialling strategies that maximize contact center productivity and efficiency. Campaign Management:
- Should manage outbound dialling campaigns and their associated parameters, such as dialling lists, scripting, call dispositions, and call routing rules.
- Should collaborate with stakeholders to understand campaign goals and requirements, ensure compliance with regulations and industry best practices, and optimize. Campaign performance.
- Performance Monitoring and Reporting: Monitors dialer performance and campaign metrics to identify trends, patterns, and areas for improvement.
- Generate reports on campaign effectiveness, agent performance, and dialer system performance.




- To analyse data to provide insights and recommendations for optimizing dialer operations. Compliance and Regulatory Adherence:
- Ensures compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations.
- To implement and enforce dialing policies and procedures to protect consumers' rights and mitigate legal risks associated with outbound dialing operations. Dialer System Administration:
- Should handle the administration and configuration of the dialer system.
- To manage dialer settings, maintain call lists, import/export data, and oversee system integrations with other contact center tools and technologies.
- To troubleshoot technical issues and liaise with IT or vendor support for problem resolution. Vendor Management:
- Should interact with dialer system vendors or service providers.

BANK-INTERNAL
- Participate in vendor evaluations, contract negotiations, and

📌 Dialer Executive (Gandhinagar)
🏢 Baroda Global Shared Service
📍 Gandhinagar