Job description :

Job Title: Associate - Unix/Linux, SQL, ITIL

Experience: 3-5 years

Category: IT Infrastructure

Main location: Mumbai

Responsibilities
Main responsibilities are:
• Perform well industrialized application support tasks and industrialize further tasks :
o Managing Support Mailbox
o User access management
o Process requests/user queries in support mailbox
o Technical investigation and resolution of support issues
- Document and execute the regular system checks at various points in the day.
• Build up the documentation for further enhancement of the process.
• Incident management
• Follow all local policies for coming in shifts, weekend checks and releases.
• Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
• Attend standups (whiteboard) and ensure smooth handover between the shifts.
• Ensure process improvement at Service Management level Thorough understand and follow the process for ITSM, Incident and Problem Management
• Commitment to teamwork of highest standards.




• Participate in BCP working; Ensure robust governance and control
• Ensure established functions raise the bar a notch above via Continuous improvement and level up.
• Participate in Team shifts, Weekend releases and Holiday coverage.
• Ensure all reported incidents are correctly logged, investigated, understood, explained and followed up to avoid reoccurrence.

Technical & Behavioral Competencies
• Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases.
• Monitor all application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues or application crash.
• Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures.
• Perform capacity

📌 Associate - Unix/Linux, SQL, ITIL (Mumbai)
🏢 Talent21
📍 Mumbai