The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Senior Manager in Business Application Consulting, you will lead efforts to optimize operational efficiency for clients by analyzing their needs and implementing tailored software solutions. You will provide training and support to validate seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. Within our Technology Consulting practice, you will leverage your skills to deliver impactful results, guiding clients through complex challenges and driving project success.





In this role at PwC Acceleration Center India, you will act as a strategic advisor, applying your skilled knowledge to influence and innovate processes. You will lead large projects, fostering a culture of operational excellence and continuous improvement. Your ability to develop high-performing teams and communicate effectively will be crucial as you navigate complex situations and make informed decisions. By motivating and coaching diverse teams, you will contribute to the overall success of the firm, validating outcomes with clients and adapting to their feedback.

Responsibilities

Design, develop, and maintain automated test suites for CCaaS applications, covering voice, digital, and omni-channel journeys
Build and execute automated IVR flow, chatbot, and conversational AI test scenarios using Cyara or equivalent contact center testing platforms
Own test planning, test case design, and test script development

📌 Architects-Senior Manager-Bangalore (Bengaluru)
🏢 PwC Acceleration Center India
📍 Bengaluru