We are looking for an
Implementation Specialist / Engineer
who combines deep
clinical trial operations experience
with a solid
technology and product mindset
to help customers successfully implement and adopt Tilda.

Role Overview

The I
mplementation Specialist / Engineer
sits at the intersection of
Clinical Operations, Clinical Project Management, Product, and Customer Implementation
.

This is not a traditional software engineering or infrastructure deployment role.

We're looking for someone who understands
how clinical trials actually operate
and can translate customer processes and requirements into effective workflows within the Tilda platform.

You will work directly with clinical research customers to understand their study operations, identify workflow and process requirements, configure the Tilda platform, coordinate implementation activities, support testing and validation, and guide customers through successful go-live and adoption.

The ideal candidate started their career in
Clinical Operations, Clinical Project Management, Site Operations, Clinical Data,



or a related clinical research function
and has subsequently gained experience working with
clinical trial technology or SaaS products
.

What You'll Do

Lead Customer Implementations
- Own customer implementations from
discovery and requirements gathering through configuration, testing, go-live, and adoption
.
- Lead implementation and workflow-discovery sessions with clinical research customers.
- Understand the customer's existing clinical trial processes, systems, pain points, and operational requirements.
- Develop implementation plans, workflows, milestones, dependencies, and launch criteria.
- Coordinate implementation activities across customer stakeholders and internal Tilda teams.
- Identify implementation risks and proactively drive issues toward resolution.
- Ensure customers are operationally ready to use Tilda successfully.

Translate Clinical Operations Into Technology
- Translate
cli

📌 Implementation Specialist (India)
🏢 Tilda Research
📍 India