Senior AI Engineer — omniXM (AI Platform)

Location:

Pune - In office

Type:

Full-Time

Team:

AI Engineering

Reporting To:

Head of Engineering

ABOUT OMNIXM

omniXM builds intelligent customer experience management products. Our flagship AI product
omniXMOS
, includes a conversational survey analysis engine
omniSense
, that processes real-world business feedback at scale. The system combines deterministic data tools, LLM-powered reasoning, multi-modal report generation, and document-grounded RAG — all served through a FastAPI backend and deployed on Azure.

We are growing our AI Engineering team to deepen the intelligence layer of omniSense: smarter agents, richer retrieval, better-adapted models, and tighter orchestration.

ROLES & RESPONSIBILITIES

1. Agentic AI Design & Orchestration

· Design and implement
multi-agent pipelines
for survey analysis, insight generation, and automated reporting using frameworks such as LangGraph, CrewAI, or custom orchestration built on FastAPI.

· Build
specialized sub-agents
(e.g., a data-fetch agent, a metrics-aggregation agent,



a narrative-synthesis agent, a report-formatting agent) that coordinate under a planner/orchestrator pattern.

· Implement
tool calling
that bridges LLM reasoning with deterministic backend tools — including ticket summaries, dimension breakdowns, order/menu extraction, and period comparisons.

· Add
Human-in-the-Loop (HITL)
checkpoints and agent memory (session context, cross-turn state) to support long-running, multi-step analysis workflows.

· Maintain
fault-tolerant execution
: retry logic, graceful degradation, and async background task handling for slow or multi-step agentic flows.

2. Retrieval-Augmented Generation (RAG)

· Own and extend the document RAG pipelines, including chunking strategies, embedding model selection, vector store management (currently SQLite-backed, with a path to Milvus/Qdrant at scale), and retrieval tuning.

· Design
hybrid retrieval
combining dense vector search with

📌 Senior AI Engineer (Pune City)
🏢 omniXM
📍 Pune City