Job Description

:

Education Qualification :
Any Graduate

Skills :
Primary -> Technology | Collaboration Platform Administration | Office 366 | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 4 - Advanced

Tertiary -> Domain | IT in Banking | Customer Support | 4 - Advanced

Tertiary -> Behavioral | Aptitude | Communication | 4 - Advanced

Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Responsibilities
Messaging Subject Matter Expert’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting the team. This role also includes the bigger Unified Communication & Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1. Manage, Proactive monitoring, Administer, Troubleshoot,



and provide L1/L2/L3 support for email infrastructure.
2. Plan and execute upgrades, projects defined by customers.
3. Address the tickets escalated from L1/L2/L3 team and close them within the SLA.
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2/L3

Technical Skills
1. Messaging
- Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019
- Technical Architect & Administration of M365
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking.
- In-Depth knowledge on Security & compliance on M365

2. Unified Communication & Collaboration
- In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoin

📌 Manager - Collaboration (Bengaluru)
🏢 Microland
📍 Bengaluru