ServiceNow Technical Architect - ITSM, integration, Custom app development & Architecture

Locations:
Bangalore, Chennai, Pune, Hyderabad

Experience
- Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring
- Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM

Job Summary

We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.

This role requires solid technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Key Responsibilities

Architecture & Solution Design
- Define end‑to‑end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy




- Design scalable and resilient solutions leveraging:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps capabilities
- Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments

Implementation & Delivery
- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with:
- Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources
- Third‑party observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

Technical Leadership
- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and

📌 ServiceNow Technical Architect (Bengaluru)
🏢 Prodapt
📍 Bengaluru