Internship – Merchant Operations & Account Management

Role Overview

We are looking for an
Intern – Merchant Operations & Account Management
to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities.

This role is ideal for a candidate interested in
FinTech, digital payments, affordability, merchant management, and business development
.

Key Responsibilities
- Support day-to-day
Pay-by-Link operations
and merchant coordination.
- Assist in managing the
PayLater merchant portfolio
and maintaining regular communication with merchants.
- Coordinate and track
merchant escalations
, ensuring timely resolution and closure.
- Support merchant onboarding activities, including coordination for
bank TIDs, implementation, and activation
after commercial closure.
- Coordinate with internal teams to resolve
EMI, payment, transaction, and onboarding-related issues
.
- Assist in maintaining merchant data, trackers, reports,



and operational MIS.
- Support the team in identifying and engaging with potential
PayLater merchants
across segments such as
EdTech, Travel, and other digital businesses
.
- Assist with merchant follow-ups, relationship management, and business growth activities.
- Support the team in tracking merchant performance, payment link volumes, and business metrics.
- Gradually take ownership of selected merchant accounts and support ongoing
Key Account Management
activities.
- Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.

Qualification & Skills
- Experience:
Freshers / 0–1 year of relevant internship or work experience.
- Candidates having completed
MBA/PGDM
will be preferred.
- Interest in
FinTech, Payments, Affordability, SaaS, or Digital Commerce
.
- Valuable communication and interpersonal skills.
- Comfortable interacting with m

📌 Sales Intern (Mumbai)
🏢 Pine Labs
📍 Mumbai