We’re Hiring | Service & Operations Executive (Associate Level)

Location:
Noida

Work Mode:
Full-Time | Work from Office

Working Days:
Monday to Saturday (Sunday Fixed Off)

About Emo Matrix

Emo Matrix is a growing organization in the psychology and mental health education space, focused on delivering high-quality learning experiences and seamless learner support.

Role Overview

We are looking for a
Service & Operations Executive
who will play a key role in managing learner support, internal coordination, and day-to-day operational activities. This role is ideal for
freshers or early-career professionals
looking to build a strong foundation in operations and service management.

Key Responsibilities
- Handle
learner queries and service requests
via WhatsApp, calls, and email
- Support
onboarding, enrollment follow-ups, and documentation
- Coordinate with academics, sales, and tech teams
for smooth service delivery
- Maintain
records, trackers, and MIS reports




- Assist in session scheduling, app access, certificates, and course logistics
- Ensure timely resolution of issues and maintain a positive learner experience

Eligibility & Requirements
- Graduate in any discipline (Psychology background is a plus)
- 0–2 years of experience
(Freshers are welcome)
- Positive
communication and coordination skills
- Comfortable working in a fast-paced office environment
- Basic knowledge of Excel / Google Sheets / CRM tools
is an advantage

What We Offer
- Structured learning and growth opportunities
- Exposure to operations in the education & mental health domain
- Supportive and collaborative work culture

?
Interested candidates can apply via DM or email at:
[email protected]

*At Emo Matrix, operations power experiences—and people make it happen.*

📌 Customer Service Representative (Noida)
🏢 ️ Emo Matrix Group™
📍 Noida