Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

As a Field Service Engineer II at Thermo Fisher Scientific, you will play a key role in delivering high-quality technical service and customer support for sophisticated analytical instrumentation. You will support customers across research, industrial, pharmaceutical, and healthcare environments by installing, maintaining, troubleshooting, and repairing LCMS and HPLC systems.

This role combines strong technical expertise with customer engagement and provides an chance to work with advanced analytical technologies while contributing to scientific progress and customer success.
Key Responsibilities
- Install, commission, maintain, troubleshoot, and repair LCMS and HPLC instruments at customer sites.
- Perform preventive maintenance, corrective maintenance, system diagnostics, and performance verification in accordance with established service procedures.
- Diagnose and resolve complex electronic, mechanical, vacuum, software, and system-level issues.




- Support customers operating in regulated/compliance environments and enterprise network environments.
- Troubleshoot and support Chromeleon or similar chromatography/data-system software, including network-connected installations.
- Respond effectively to customer requirements, including urgent service needs, and drive issues toward timely resolution.
- Provide technical guidance and training to customers and users on instrument operation, routine maintenance, and best practices.
- Complete accurate and timely field service reports, service documentation, and technical records.
- Identify recurring or outstanding product/system issues and provide structured feedback to Product Quality, Technical Support, and relevant internal teams.
- Maintain effective communication with customers throughout the service lifecycle and contribute toward achieving customer satisfaction objectives.
- Work independently while collaboratin

📌 Field Service Engineer (Bengaluru)
🏢 ThermoFisher
📍 Bengaluru