Job Description
Product Specialist – Oracle EBS Service Modules
Function:
ERP Product / Global Service Technology

Level:
Product Specialist

Reports To:
ERP Operations Head, India & Asia

Position Summary
Drive the evolution of the
Oracle EBS Service product landscape
by delivering high-impact enhancements, improving service operations, and leveraging deep functional expertise across Oracle Service and Aftermarket modules. Act as a trusted functional advisor for complex and recurring service-related challenges while partnering with Product Owners to achieve
global process convergence
, operational excellence, and a standardized target operating model.

Key Responsibilities
Product Enhancement & Process Improvement
- Design and deliver regional Oracle EBS Service enhancements and process improvements.
- Translate business requirements into scalable, standardized solutions aligned with the global target operating model.
- Ensure enhancements support both regional operational needs and long-term enterprise objectives.

Global Standardization & Convergence




- Align regional solutions with global Service strategies and governance standards.
- Balance local operational requirements with enterprise-wide standardization objectives.
- Consolidate regional process variations into common Oracle EBS Service solutions to promote consistency and reduce complexity.

Functional Expertise & Support
- Provide expert-level support to ERP Second-Level Support teams on complex and non-standard service issues.
- Perform deep functional analysis, root-cause investigations, and recurring incident resolution.
- Support continuous improvement initiatives by converting operational challenges into sustainable product enhancements.

Product Roadmap & Prioritization
- Identify, evaluate, and prioritize enhancement opportunities across Oracle Service modules.
- Define scope, business value, and solution direction for future product initiatives.
- Ensure alignment of service enhancements with the

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📍 Pune Division