Job Description

Founder's Office - Customer Success Manager | Affluense Bengaluru | Full-time About Affluense Affluense (by Saleazy Technologies) is an AI-powered B2B HNI intelligence and prospecting platform built for India's wealth management and BFSI ecosystem. We help RMs and wealth teams discover, profile, and engage high-net-worth prospects faster. Backed by Zeropearl VC, Kunal Shah (CRED), and Pravin Jadhav (Dhan). About the Role We're hiring a Customer Success Manager to sit in the Founder's Office and own two connected motions: converting trial accounts into paying customers, and driving deep product adoption, seat expansion, and renewal across our existing enterprise base. What You'll Do Trial Conversionn

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- Own onboarding and activation for accounts in active trial, driving them to "aha moment" fast
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- Track trial usage and engagement to identify stalled accounts and intervene proactively
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- Demonstrate clear ROI to convert trials into paying customers
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Retention & Expansion (Paid Accounts)nn
- Drive seat expansion and upsell within existing accounts by increasing RM/user adoptio
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- nBuild strong relationships with key stakeholders (RMs, team leads, decision-makers) at customer organization
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- sRun regular check-ins, QBRs, and training sessions to maximize product utilizatio
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- nOwn retention and renewal targets, and be directly accountable for NRR/logo retentio
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n Cross-cuttinnn
- g Be the voice of the customer internally — feed insights back to product and founde
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- rsWork cross-functionally with sales, product, and data teams as part of the Founder's Offi
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ce What We're Looking Fnn
- or 1–5 years in Customer Success, Account Management, or Client Servicing — BFSI/fintech/SaaS background prefer
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- redStrong communication and stakeholder management skills; comfortable engaging with senior wealth management profession
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- alsData-driven mindset — comfortable tracking usage metrics, spotting adoption gaps, and running structured playbo
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- oksHigh ownership and hustle — this is a Founder's Office role in an early-stage startup, not a 9-to-5 CS s
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- eatPrior experience with wealth management, private banking, or financial services professionals is a strong p
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lus Why Jnn
- oin Work directly with the founding team on a fast-growing enterprise SaaS pro
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- ductHigh ownership, high visibility role shaping how Affluense scales customer success as a func
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- tionBe part of a lean, quick-moving team backed by top inves
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tors

📌 Founder's Office - Customer Success Manager (Bengaluru)
🏢 Affluense
📍 Bengaluru