Job Description Please find the JD.
n Role - Senior Manager - Travel Operations
n Locations-Mumbai
n Responsibilties:-
n 1. Manage all the client interactions and maximize the business through quality service being provided to the client.
n 2. Ensuring high level of customer satisfaction.
n 3. Ensuring quality service is provided to clients by following the organization standards.
n 4. Issuing tickets as per the client requirements.
n 5. Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.
n 6. Ensure client SLA's are met.
n 7. Drive PLB carrier sales.
n 8. Ensure all supports are uploaded in ibook
n 9. Ensure Nil billing pendency.
n 10. Extend support for submission by providing all correspondence mail.
n 11. Handing personal booking of clients 9. Coordinating with customers for day to day bookings 12. Achieving Revenue and transaction targets as defined by the business
n 13. Coordinating & negotiating with hotels and suppliers
n 14. Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation