Job Description About Iron Man Lifestyle
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n Iron Man Lifestyle is a profitable, fast-growing dating and lifestyle coaching company committed to helping Indian men overcome social anxiety, build confidence and social skills, and form deeper, more fulfilling relationships.
n We’re on a mission to become the best in the world at what we do—and we’re looking for people who are fired up to be part of this journey.
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n About the Role
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n As a Customer Success Executive , you will lead the Customer Success department and play a key role in shaping and optimizing the entire customer journey. This is a leadership position responsible for improving customer retention, increasing lifetime value (LTV), and enhancing the overall client experience, all of which contribute directly to company revenue.
n You will develop systems, processes, and teams that ensure our clients succeed and continue to invest in our offerings.
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n Key Responsibilities
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n n Customer Journey & Experience : Define and improve every stage of the customer journey to maximize client outcomes and satisfaction. Monitor client progress and implement strategies for continuous improvement.
n Account Management : Serve as the single point of contact (SPOC) for all clients. Handle queries, grievances, and provide guidance to ensure successful engagement.
n Increase Lifetime Value (LTV) : Boost retention and repeat purchases. Identify opportunities for upselling, cross-selling, and improving gross profit per client.
n Reduce Churn: Investigate churn reasons, build strategies to reduce drop-offs, and lead onboarding/engagement initiatives.
n Improve Collections : Establish systems to reduce missed payments and improve collection efficiency.
n KPI Management :



Track and optimize key Customer Success metrics—Net Promoter Score (NPS), adherence rate, testimonial rate, LTV, LTGP, etc.
n Drive Referrals & WOM : Create formal processes for generating referrals and amplifying word-of-mouth marketing.
n Feedback Loop : Collect, analyze, and present customer feedback to improve product/service offerings.
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n Qualifications
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n n 2–3 years of experience in a customer-facing role with a proven track record of meeting or exceeding individual and team targets.
n Demonstrated experience improving customer experience and client retention.
n Bachelor’s degree in a relevant field.
n Robust communication and interpersonal skills.
n Ability to build and execute processes from scratch.
n Experience with contract renewals, quotations, or client lifecycle management is a plus.
n Bias toward action, accountability, and results.
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n Who You Are
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n n You’re passionate about serving and helping others.
n You’re a builder and executor—not just an idea person, but someone who gets things done.
n You’re emotionally intelligent and able to handle customer concerns with grace and composure.
n You have a “whatever-it-takes” attitude, respect deadlines, and thrive on ownership.
n You’re aligned with our mission and values of helping Indian men grow in confidence and emotional depth.
n You’re committed to personal development and embody what we teach.
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n Why Join Us?
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n We’re changing lives—literally—and you’ll be at the forefront of that transformation. As a growing company, we offer a high-impact role, room to grow, and the chance to build a department from the ground up.
n If you’re ready to work with a mission-driven, quick-paced team in Delhi—and want to lead the charge in customer success—we want to hear from you.

📌 Customer Success Executive (New Delhi)
🏢 Iron man Lifestyle
📍 New Delhi