Job Description EDI Technical Solutions Manager
n Experience = 10+ years
n Budget = 32 LPA
n Shift = Night Shift Remote
n Support Technical Solution Manager will manage an assigned group of Managed services accounts.
n The Technical Solution Manager will be the client's primary point of contact and owns the client's
n service delivery and experience. The Technical Solution Manager manages general Service Delivery
n functions while ensuring service levels agreements and contract expectations are met, follow-up items
n are addressed, and successful delivery and coordination occurs across all stakeholders.
n Duties & Responsibilities
n • Service Delivery
n – Provides a single point of contact and accountability to the customers for all Managed
n Services related matters.
n – Proactively works with the customer to provide a seamless service.
n – Ensures all services are delivered according to the contract
n – Handles escalations for delivery and acts as a client advocate to ensure consistent
n service and ongoing satisfaction with standard processes.
n • Project Management
n – Technical Solution Manager manages all the onboarding and change requests to ensure
n continuity and communications.
n – Managed the project from scope, cost and time management standpoint.
n – Assigns tasks for timesheet entry and timesheet approval.
n • Client Meetings/Communications
n – Technical Solution Managers are responsible for communicating effectively to the client
n and facilitating structured meetings.




n – Organize client meetings at mutually agreed upon times and frequency to:
n • Discuss new and existing change requests and onboardings.
n • Discuss any issues with the delivery process and corrective actions.
n • Consult clients on potential and new projects
n – Ensure contract compliancy
n – They should also communicate effectively to internal teams:
n • Keep Sales/Customer Success Managers informed of important activities going
n on within the account such as new business opportunities, service issues, and
n any other impacting events.
n • Keep internal teams informed of upcoming activities that may impact resource
n plans, production processing, staffing, etc.
n • Reporting
n – Deliver standard and/or contractual SLA reports to customers
n – Manage the operational aspects of monthly/quarterly Business Reviews with clients:
n – Problem trends, strategic direction
n – Change Request performance
n • Escalation Management
n – Technical Solution Managers are responsible for ensuring the client's solution is running
n as expected. They are the client advocate, and the initial escalation point for the
n customer if the normal process fails.




n – Act as an advocate for the client by getting the right level of attention brought to the
n client's issue
n – Put together improvement plans to resolve recurring issues on the customer's behalf
n • Client Satisfaction
n – Technical Solution Managers are responsible for ensuring the client's overall
n satisfaction. This is a critical evaluation point for each DM.
n – Ensures client response to surveys.
n – Works with client to clarify any issues or manage expectations.
n – Works across cross-functional organizations to develop and manage action plans
n for any negative survey items.
n Requirements
n  Bachelor's degree in computer science, Management Information Systems, or related field
n  5+ years of delivery management or project management experience, preferably with any of the
n EDI integration products. Overall 10+ years of experience.
n  Good understanding of support systems and working of a support organization.
n  Project Management Professional (PMP) certification preferred
n  Must be well organized and detail oriented
n  Demonstrated experience delivering cloud-based technology solutions
n  Exceptional stakeholder management and executive presentation skills
n  Skilled with interacting and coordinating across multiple business and technical teams
n  Ability to manage a portfolio of multiple customers concurrently
n  Ability to build strong, long term client relationships
n  Robust communication and client facing skills
n  Analytical and problem-solving skills

📌 Technical Solutions Manager (Bengaluru)
🏢 Angel and Genie
📍 Bengaluru