Job Description

Position Summary

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We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.

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The role will be responsible for ensuring accurate, timely and compliant payroll delivery, operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

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The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

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The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation.

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We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.

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The role will be responsible for ensuring accurate, timely and compliant payroll delivery, operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

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The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

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The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation.

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Key Responsibilities

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1. Leadership & Team Management

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- Lead and develop the regional Payroll / HTR Operations team.
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- Set clear goals, performance expectations and service delivery standards.
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- Conduct regular performance reviews and provide coaching and feedback.
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- Identify career development and succession opportunities for team members.
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- Drive employee engagement, retention and capability development.
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- Support recruitment and onboarding of new team members.
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- Build a high-performing team with effective succession and backup plans.
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2. Netherlands Payroll Operations

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- Manage the end-to-end Netherlands payroll process, including:
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- Pre-payroll activities and reconciliations
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- Payroll validation and controls
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- Payroll processing
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- Post-payroll activities
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- Payroll reporting and reconciliation
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- Ensure accurate and timely payroll delivery in line with defined SLAs, KPIs and compliance requirements.
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- Ensure payroll processes comply with applicable local regulations, statutory requirements and internal controls.
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- Work closely with payroll providers and other third-party partners.
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3. Hire-to-Retire / HR Operations

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- Oversee HR Operations and Hire-to-Retire (HTR) processes.
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- Manage HRIS transactions covering:
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- Employee onboarding
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- Offboarding
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- Employee movements
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- Organisational changes
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- Position management
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- Employee data management
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- Ensure high levels of data accuracy and process efficiency throughout the employee lifecycle.
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4. Stakeholder Management

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- Develop strong relationships with key internal stakeholders across HR, Finance, Payroll, HR Business Partners and regional teams.
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- Manage relationships with external payroll and benefits providers.
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- Understand stakeholder requirements and ensure timely resolution of operational issues.
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- Establish regular governance and performance review mechanisms.
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- Drive a strong customer-centric approach across payroll operations.
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5. Process Improvement & Automation

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- Identify opportunities to standardise, simplify and optimise payroll and HTR processes.
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- Lead continuous improvement initiatives to improve efficiency, quality and turnaround time.
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- Drive automation and digitalisation of HR and payroll processes.
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- Partner with HR Technology / IT teams on process automation and system enhancements.
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- Evaluate opportunities to leverage AI, analytics and emerging technologies to improve operational efficiency.
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- Drive transformation projects related to payroll and HTR operations.
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6. Performance Management & Operational Excellence

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- Define and monitor KPIs, SLAs and operational metrics.
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- Prepare and review performance dashboards and management reports.
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- Analyse operational gaps and develop corrective and preventive action plans.
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- Ensure consistent service delivery and adherence to agreed performance standards.
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- Drive operational excellence across the regional HTR function.
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7. Compliance, Controls & Risk Management

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- Ensure compliance with European and Netherlands payroll regulations.
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- Ensure adherence to data privacy and information security requirements, including GDPR.
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- Maintain strong internal controls across payroll and HTR processes.
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- Identify operational risks and implement appropriate mitigation measures.
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- Ensure audit readiness and timely closure of audit observations.
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8. Transformation & Strategic Initiatives

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- Lead implementation of strategic HTR and payroll initiatives.
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- Manage scope transitions, process migrations and transformation projects.
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- Support technology upgrades and HRIS implementation/enhancement initiatives.
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- Identify opportunities for expanding GBS scope and improving service delivery.
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- Share best practices across regional and global teams.
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Education

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- Bachelor's degree in Human Resources, Finance, Business Administration or a related discipline.
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- Master's degree / MBA preferred.
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- HR / Payroll certification would be an advantage.
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- Certification in Continuous Improvement / Process Excellence is desirable.
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- Coaching or mentoring certification would be an added advantage.
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Experience

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- 12+ years of progressive experience in Hire-to-Retire, HR Operations and Payroll, preferably within a GBS / Shared Services / Global Business Services environment.
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- Strong experience managing European payroll, with specific experience in Netherlands payroll highly preferred.
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- Experience working with European-based organisations or clients.
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- 10+ years of leadership experience, including managing regional or cross-border teams.
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- Strong experience in end-to-end payroll operations and HR service delivery.
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- Proven experience in process transformation, automation and continuous improvement.
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- Strong stakeholder management experience across HR, Finance, Technology and business functions.
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- Experience managing third-party payroll / HR service providers.
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- Experience with Workday and/or ServiceNow would be advantageous.
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- Good understanding of GDPR and European data privacy requirements.
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- Proven track record of building and managing high-performing teams.
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- Strong experience in talent development, retention and succession planning.
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- Experience in payroll / HTR transition, migration or transformation projects.
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- Experience in a FMCG / Consumer / Manufacturing workplace would be an advantage.
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Key Skills & Competencies

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#NetherlandsPayroll #EuropeanPayroll #GlobalPayroll #HireToRetire #HTR #HROperations #GBS #GlobalBusinessServices #SharedServices #PayrollTransformation #PayrollOperations #HRIS #Workday #ServiceNow #ProcessAutomation #ContinuousImprovement #ProcessExcellence #StakeholderManagement #VendorManagement #SLAManagement #KPIManagement #GDPR #DataPrivacy #TeamLeadership #ChangeManagement #HRTransformation #EmployeeLifecycleManagement #PayrollCompliance #PayrollManagement #HRSharedServices #FMCG #HRTechnology#

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Personal Attributes

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- Excellent written and verbal communication skills in English.
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- Strong stakeholder engagement and influencing skills.
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- High emotional intelligence and empathy.
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- Strong customer-centric mindset.
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- Analytical and structured approach to problem-solving.
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- Strategic thinker with a strong focus on operational excellence.
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- Ability to manage change and ambiguity in a fast-paced global setting.
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- Strong decision-making and execution capabilities.
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- Ability to manage multiple priorities while maintaining service quality and team morale.
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