Job Description Manager – Customer Excellence | Operations & OHC Management n n Locations: Hyderabad n Employment Type: Full-time n Experience Required: 6–8 Years n n About GigaCare n At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people. n n About the Role n We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations. n n Key Responsibilities n n Manage end-to-end operations across multiple health centres and client locations n Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staff n Ensure consistent service delivery and operational governance across sites n Monitor and achieve client-specific KPIs, SLAs,



and business performance metrics n Drive workforce planning including hiring, onboarding, training, and performance management n Track daily operations including attendance, scheduling, compliance, and workflow management n Identify operational gaps and implement process improvement initiatives n Conduct regular team reviews, coaching sessions, and performance discussions n Build robust client relationships and act as the primary operational point of contact n Prepare and present periodic business and operational performance reports n n n Requirements n n Master’s degree or equivalent relevant experience n 6–8 years of experience in operations, customer success, account management, healthcare operations, or client-facing roles n Strong leadership and people management capabilities n Excellent communication and stakeholder management skills n Ability to manage multiple locations and teams simultaneously n Experience in Healthcare, Occupational Health Centres (OHC), Clinics, Employee Health, or Healthcare Operations will be an added advantage n n n Preferred Skills n n Operations Management n Team Leadership n Client Relationship Management n Performance Management n Service Excellence n Process Improvement n Workforce Planning n Healthcare Operations n n n If you are passionate about building scalable healthcare operations and delivering exceptional client experiences, we’d love to hear from you.

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad