Job Description Job Description - Customer Care Executive cum Admin
n Location - Bangalore (on site)
n CTC - 3-4 lpa
n About Bene Kleed
n Bene Kleed is one of India's fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.
n Role Overview
n The Customer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and strong brand communication.
n The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.
n Key Responsibilities
n Customer Support & Query Resolution
n * Handle customer queries across WhatsApp, Instagram, email, and support platforms
n * Ensure quick first response and fast issue resolution
n * Resolve customer concerns with empathy, ownership, and accuracy
n * Coordinate with logistics and operations teams for issue closure
n * Maintain zero missed customer queries
n Customer Experience Management
n * Maintain Bene Kleed's brand tone and customer-first communication
n * Deliver premium and emotionally engaging customer interactions
n * Build strong customer relationships to improve retention and repeat purchases
n * Handle escalations professionally and efficiently
n Returns, Exchanges & RTO Management
n * Manage return,



exchange, cancellation, and RTO cases
n * Identify avoidable returns and proactively reduce them
n * Ensure accurate issue and reason tagging
n * Coordinate pre-dispatch interventions where required
n CRM & Customer Lifecycle Management
n * Maintain customer data hygiene inside CRM tools
n * Support customer segmentation and campaign execution
n * Track repeat customers and re-engagement opportunities
n * Capture customer feedback and insights for retention improvement
n Reporting & Process Management
n * Maintain daily support trackers and CRM updates
n * Share recurring customer issue reports with management
n * Identify patterns and suggest operational improvements
n * Follow SOPs and internal communication guidelines strictly
n Skills Required
n * Strong communication skills in English & Hindi & Kannada
n * Good written communication and customer handling ability
n * Experience with WhatsApp CRM/support tools preferred
n * Ability to multitask in a rapid-paced environment
n * Strong ownership and problem-solving mindset
n * Basic Excel/Google Sheets knowledge
n * Experience in fashion/e-commerce/customer support preferred
n Preferred Experience
n * 1–3 years in Customer Support / CRM / E-commerce Support
n * Experience with Shopify, WhatsApp CRM, or Meta support systems is a plus
n What We're Looking For
n * Fast responder
n * High ownership mindset
n * Strong empathy with customers
n * Attention to detail
n * Process-oriented execution
n * Brand-conscious communication

📌 Customer Care Representative cum Admin (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru