Job Description

Job Type: Full time

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Location: Remote

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Shift: Night Shift

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Target Market: US & Canada Clients

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About the Role n

We are looking for a results-driven Sales Representative who is confident speaking with customers, understanding their needs, and converting sales opportunities into paying clients .

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This role is ideal for someone with experience handling B2C sales calls for US or Canadian customers , preferably within the home services industry . We are not simply looking for someone who can make a high volume of cold calls — we need someone who can build rapport, identify customer needs, overcome objections, follow up, and close the sale .

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Key Responsibilities n

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- Handle inbound and outbound sales calls with customers in the US and Canada.
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- Understand customer requirements and recommend the appropriate home service.
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- Convert leads and inquiries into confirmed bookings.
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- Build rapport and establish trust with potential customers.
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- Identify buying signals and confidently ask for the sale.
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- Handle objections related to pricing, service, timing, and competition.
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- Follow up with leads who have not yet converted.
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- Maintain accurate customer and sales information.
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- Meet and exceed weekly and monthly sales targets.
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- Provide a professional and positive customer experience throughout the sales process.
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- Work independently during the assigned night shift while maintaining consistent productivity.
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What We’re Looking For nn
- B2C sales experience is required.
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- Experience handling US or Canadian customers is strongly preferred.
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- Previous night shift experience is a MUST, particularly experience working with North American clients.
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- Experience in the home services industry (cleaning, HVAC, landscaping, pest control, moving, repairs, etc.) is an advantage.
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- Strong verbal communication and active listening skills.
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- Ability to understand customer needs and match them with the right service.
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- Strong objection-handling and negotiation skills.
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- Proven ability to convert leads into sales , not just make calls.
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- Comfortable discussing pricing and confidently closing customers.
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- Self-motivated, target-oriented, and comfortable working in a performance-driven environment.
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- Experience using CRM tools and sales enablement platforms to track activities, maintain accurate data.
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Salary Range: INR 60-80k/month

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📌 Senior Sales Executive | NIGHT SHIFT | REMOTE | CANADA (Mumbai)
🏢 Kepsten
📍 Mumbai