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- Efficiently process and adjudicate India-specific and global benefits claims, ensuring accuracy and compliance with policies.
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- Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions
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- Identify discrepancies in claims and ensure timely resolutions in line with company guidelines
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- Experience in similar claim processing is a must
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- Knowledge and working experience of Darwin and Workday is a plus
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- Knowledge of ticket management tools like SNOW is a Plus.
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- Stakeholder Engagement:
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- Collaborate with global stakeholders to align claims processing practices with global standards.
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- Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management.
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- SLA & KPI Management:
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- Demonstrate a strong understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
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- Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards.
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- Policy Adherence & Process Improvement:
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- Ensure adherence to company policies, local regulations, and international best practices in claims management.
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- Proactively identify and recommend process improvements to enhance efficiency and accuracy.
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Qualification & Skillset:
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- Graduate and specialization in Human resources
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- 5–6 years of experience in India / Global claims processing and adjudication.
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- Solid understanding of various types of claims, advances , reimbursements and benefits eligible for claims
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- Expertise in verifying and validating claim-related documents.
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- Exceptional command of English, with the ability to communicate fluently and professionally.
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- Attention to detail
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- Proven experience collaborating with global stakeholders across regions.
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- Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.
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Key Skills:
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- Proficiency in Italian Language (written and verbal)
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- Claims Processing experience including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions
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- Knowledge of Darwin and Workday tool – is an advantage
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- Documentation Validation
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- Global Stakeholder Management
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- Process Improvement and Compliance
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- SLA & KPI Adherence
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- Excellent Communication and Analytical Skills
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Working Conditions:
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- Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
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- Work from Office (No work from home)
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- Agile to extended work hours when needed to meet deadlines without prompting.
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