Job Description

Hi Folks,

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We are hiring for the below role with the leadinf Edutech Firm.

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Role- Customer Relationship Manager (Key Accounts Manager) – BPO / Education Consulting

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Location: Chembur, Mumbai (Work from Office)

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Working Hours: Monday to Saturday, 2:00 PM – 11:00 PM

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Experience: Minimum 5 years in a BPO or customer-facing environment

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Compensation: Up to ₹4,50,000 per annum + attractive commissions and performance bonuses

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About the Role

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We are seeking an experienced and dynamic Customer Relationship Manager (Key Accounts Manager) to join our growing education consulting team. The ideal candidate will have a robust background in client handling within a BPO or customer service setup, excellent communication skills, and an interest in sales and relationship management.You will play a key role in guiding British and European studentswho aspire to pursue university education, ensuring a smooth and successful admission journey.

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What will you actually do?

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1.Talk to students

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- Speak with students over phone/email.
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- Understand their requirements and answer their questions.
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- Keep regular follow-ups with them.
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2.Convert interested students into admissions

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- These students are already counselled and interested.
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- Your job is to convince them to complete the admission.
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- You will have sales/conversion targets.
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3.Check student documents

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- Check whether the student's profile and documents are complete.
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- Coordinate with the admin team for university applications.
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4.Coordinate with universities

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- Submit applications.
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- Communicate with university representatives.
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- Schedule interviews and assessments.
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5.Help students prepare

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- Guide students before university interviews.
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- Make sure they understand what they need to do.
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6.Follow up until admission is completed

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- Once the university gives an offer, coordinate for finance/fee-related formalities.
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- Make sure both admission and finance approvals are completed.
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7.Collect processing fees

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- You may need to follow up with students for applicable processing fees.
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What kind of candidate are they looking for

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- 5+ years of experience
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- BPO / Customer Service / Customer Relationship / Account Management experience
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- Excellent English communication
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- Good convincing and sales skills
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- Experience handling customers/clients
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- Ability to do regular follow-ups
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- Good coordination and organizational skills
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- Comfortable speaking with international customers.
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Interested candidates please share your updated resume on [email protected]

📌 Urgent Hiring for Sales Support/Location-Mumbai/Day Shift/WFO/Salary-Upto 4.50lpa/Need candidates fr
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