Critical Skills Required
Robust Order Management expertise with SAP knowledge and Logistics or Supply Chain Management background.
Experience in Customer Service, Service & Work Order Management, Field Service Management, RMA, Reverse Logistics, Warranty Management, and Renewals.
Understanding of business operations and project management across voice and non-voice BPO operations.
Exceptional leadership, people management, and mentoring skills.
Minimum 6–7 years of hands-on experience in Order Management.
Excellent English verbal and written communication skills.
Solid client management and stakeholder engagement abilities.
Sound decision-making and problem-solving skills.
Self-motivated with the ability to inspire and motivate teams through constructive feedback.
Ability to perform under pressure with minimal supervision.




Proficiency in Microsoft Office applications, with advanced Excel skills.

Candidate Specification
10–12 years of overall qualified experience.
Minimum 6–7 years of experience in Order Management.
At least 5 years in a supervisory role or 3 years in a managerial role within a similar process.

Good to Have Skills
Prior experience in the Medical Devices domain.
Exposure to AI and automation initiatives.
Experience with P&L; management and margin improvement initiatives.

Education Qualification
Graduate degree required.
Professional qualifications in Order Management, Supply Chain, or Logistics are preferred.

Shift Requirement
US Shift – PST (Mandatory)

📌 Order Manager Kolkata (India)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 India