Should have 5–10 years of experience in an international voice process within a contact center setting, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
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Key Responsibilities
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:• Deliver transparent, fluent, and professional communication with robust active listenin
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gand cultural awareness
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.• Provide first-level support for product inquiries, warranty questions, and basi
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cHVAC-related issues (training provided)
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.• Accurately log cases in CRM tool while multitasking during live calls
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.• De-escalate challenging situations and ensure a positive customer experience
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.• Prioritize and manage high-volume inquiries with strong organization and tim
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emanagement
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/n Skills & Competencie
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s:• Written & Verbal Communication: Excellent communication skills are a mus
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t. Effectively communicate complex information to both technical and non-technic
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alaudience
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s.• Strong customer focus, empathy, patience, and conflict-resolution skill
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s.
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ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS
T).
📌 Contact Center Specialist Coimbatore (India)
🏢 Lennox India Technology Centre
📍 India
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