Job Description

Only Freshers can apply

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Location: Wadgaonsheri, Pune

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Shift Timings: Rotational Shifts and Week Offs

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Process - US Banking and ATM Operations

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Summary:

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Our Call Center Agents are agile individuals that work in a fast-paced workplace. Effective listening/transparent communication are key to receive and process client service requests and updates, along with inputting all information into service software templates.

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As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.

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Essential Duties and Responsibilities include the following-

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Accept and process emails/service requests/updates from clients or technicians via phone and/or email.

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Accurately document call information in database.

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Update customer with service status and call completion information.

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Solicit client/customer feedback to improve customer service.

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Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.

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Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis.

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Assist Field Service Technicians with service tickets or other various workload issues.

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Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging).

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Communicate essential information to co-workers and other departments.

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Coordinate with Field Service to provide timely updates to clients on open service calls.

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Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients.

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Stay current with emails, procedural updates, and call handling documentation.

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Education:

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Excellent communication skills

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High school diploma or equivalent

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Proficient in Microsoft applications: Windows, Word, Outlook, Excel

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Regards,

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HR Team

📌 Opening For Fresher Call Centre Agent/csr Mumbai
🏢 Advait Techserve
📍 Mumbai