Job Description

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Manage daily collections operations and ensure achievement of collection and recovery targets.

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Lead, coach, and mentor team leaders and collection executives to improve performance and productivity.

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Monitor collection strategies and implement action plans to reduce delinquency rates.

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Review team performance through regular audits, dashboards, and performance reports.

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Ensure compliance with banking regulations, company policies, and customer service standards.

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Drive customer-centric collection practices while maintaining qualified and ethical recovery methods.

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Analyze portfolio trends, payment behaviors, and collection effectiveness to identify improvement prospects.

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Handle escalated customer concerns and provide timely resolution.

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Collaborate with Quality, Training, Operations, and Business stakeholders to enhance process efficiency.

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Conduct performance reviews, coaching sessions, and team engagement activities.

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Prepare and present MIS reports on collections performance, productivity, and operational metrics.

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Support workforce planning, resource allocation,



and capacity management initiatives.

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Required Qualifications

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Bachelor's Degree in any discipline.

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5+ years of experience in Banking Collections, Customer Support Operations, Recovery Management, or Financial Services.

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Minimum 2 years of team management experience.

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Solid understanding of collections processes, delinquency management, and customer service practices.

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Excellent communication, leadership, and stakeholder management skills.

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Proficiency in MS Excel, Power Point, and reporting tools.

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Strong analytical and problem-solving abilities.

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Preferred Qualification

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sExperience managing secured or unsecured loan collections, credit card collections, or retail banking portfolios

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. Knowledge of collection compliance, regulatory guidelines, and risk management practices

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. Experience in BPO, Banking, NBFC, or Financial Services environments

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. Exposure to quality management, process improvement, and performance management frameworks

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📌 Assistant Manager Collections Chennai (India)
🏢 TP
📍 India