Job Description

Company: Codeyoung

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Job Title: Customer Success Executive

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Experience: 1–3 Years

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Location: Work From Office (Bangalore)

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Working Days: 6 Days a Week (Fixed Week Off)

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Shift: Night Shift (US Time Zone)

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About Codeyoung

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Codeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential.

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Role Overview

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We are looking for a proactive and customer-focused Customer Success Executive to build strong relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention.

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Key Responsibilities

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Act as the primary point of contact for assigned customers.

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Build and maintain strong relationships with parents and students.

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Ensure a smooth onboarding experience for recent customers.

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Resolve customer concerns promptly and effectively.

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Coordinate with internal teams to ensure timely issue resolution.

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Monitor customer engagement and identify opportunities to improve the overall experience.

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Conduct regular follow-ups to ensure customer satisfaction.

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Encourage course continuation and renewals by delivering excellent service.

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Maintain accurate customer records and interactions in the CRM.

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Meet customer satisfaction, retention, and service quality targets.

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Required Skills

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Excellent verbal and written communication skills.

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Robust problem-solving and interpersonal skills.

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Customer-centric approach with a positive attitude.

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Ability to handle multiple customer interactions efficiently.

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Basic knowledge of CRM tools is preferred.

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Comfortable working in night shifts and a quick-paced environment.

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Eligibility

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Bachelor's degree in any discipline.

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1–3 years of experience in Customer Success, Customer Support, Client Servicing, or a similar customer-facing role.

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Experience in the EdTech industry is an added advantage.

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📌 Customer Success Executive Us Shift Bengaluru
🏢 Codeyoung
📍 Bengaluru