Client Servicing Lead

On-site, Hennur, Bangalore · ₹45–50k/month · Full time

Identiti is a Bangalore design and dev studio. Twenty years, 500+ brands, across FMCG, healthcare, technology and real estate. Small team, real clients, no layers between you and the work.

The role

You'll own client relationships and delivery without constant oversight — the bridge between clients and our design/dev team. Translating asks into briefs, managing timelines, and being the last set of eyes on work before it ships. If you've survived agency chaos and came out organised, keep reading.

Day to day:
Own client communication and relationships
Turn client briefs into explicit internal briefs for design and dev
Manage timelines, deliverables and feedback loops
Proof and QA work before it goes out — website pages, ad creatives, decks. Copy, links, specs, brand consistency. Nothing reaches a client unchecked
Flag risks early, solve problems before they escalate
Present work, handle feedback, push back when needed
Keep documentation, status updates and client reports clean and current

You'll fit if you have
2–4 years in client servicing, account management or project delivery — agency side preferred




Strong written and verbal communication, and the composure to stay calm when clients don't
An eye for detail — you catch the typo, the wrong logo, the broken link before the client does
The organisation to juggle multiple projects without dropping balls
Enough design/dev literacy to have sensible conversations with the team
Solid reporting — transparent status updates and client-facing reports, and comfort picking up whatever project management system we're on

Not a fit if you
Need hand-holding for every client interaction
Avoid confrontation at all costs
Prefer working solo over cross-team coordination
Think client servicing is just sending emails and scheduling calls
Are fine with close enough going out the door

The details
₹45,000 – 50,000/month. That's the range. If it doesn't work for you, don't apply — we'd rather not waste your time or ours.
Full-time, on-site at our Hennur office. Not hybrid, not remote.
You'll work directly with the founder.

To apply
Email [HIDDEN TEXT] with your CV, and tell us about a project that went sideways and what you did about it. Two paragraphs. We read those first.

📌 Client Lead Digital Bengaluru
🏢 identiti design
📍 Bengaluru