Key Responsibilities
Provide accurate, timely, and explicit information to students regarding training-related matters, including schedules, interventions, course progress, and attendance.
Monitor and maintain student course progress and attendance records, including managing intervention processes.
Coordinate and manage Wisenet (Student Management System), including:
o Adding courses and students o Providing student access o Ensuring students complete courses within the Confirmation of Enrolment (CoE) duration
Perform accurate data entry, administration, and compliance checks of student records in a timely manner.
Maintain and manage electronic student records and filing systems within the SMS.
Provide administrative support to managers and the administration team as required.
Complete pre-induction and post-induction process for the students.
Generate and maintain reports related to course progress, attendance, and interventions.
Ensure all records are accurate, up to date, and compliant with regulatory requirements.
Provide high-quality customer service to students and stakeholders (in person, via phone, and in writing).
Liaise with internal teams and external stakeholders as required.
Follow all organizational policies, procedures, and participate in professional development activities.
Key Skills & Requirements:
Advanced proficiency in Microsoft Word and Excel (formatting, reporting, and data analysis).
Solid attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and meet deadlines.
Understanding of compliance requirements in the education/training sector (preferred).
Solid problem-solving and interpersonal skills.