Key Responsibilities: Voice Support (Inbound/Outbound):
Answer customer calls promptly and professionally.
Resolve queries related to products, services, or orders.
Provide product/service information clearly and accurately. Non-Voice Support (Email/Chat):
Respond to customer queries via email, live chat, or CRM systems.
Handle complaints, process orders, and update customer records.
Ensure timely and accurate responses to customer concerns.

Customer Relationship Management
Maintain a positive, empathetic, and qualified tone in all interactions.
Follow up with customers to ensure resolution and satisfaction.
Build robust rapport with customers to promote brand loyalty.

Process & Quality Adherence:
Log all customer interactions accurately in CRM tools.




Follow SOPs and quality guidelines.
Meet or exceed performance metrics such as CSAT, AHT, FCR, and TAT.

Required Qualifications
Education:
12th Pass or Graduate in any stream.
Experience:
0–2 years in BPO/KPO/customer service (voice or blended process).
Freshers with valuable communication skills are encouraged to apply.
Skills:
Strong verbal and written English communication.
Typing speed of 30+ WPM with accuracy.
Ability to work under pressure and handle multiple tasks simultaneously.
Familiarity with CRM tools (preferred).

📌 Blended Process Navi Mumbai (India)
🏢 Capita
📍 India