Collection Manager - Recovery-CREDIT CARD-Recovery Area - Responsible for managing the recovery and collection processes specifically for credit card portfolios.
Oversee and coordinate recovery efforts to ensure timely collection of outstanding dues.
Manage a team or coordinate with recovery agents to optimize recovery performance.
Ensure compliance with regulatory and company policies related to credit card recovery.
Analyze recovery data and prepare reports to track recovery progress and identify improvement areas.
Collaborate with other departments to resolve customer issues impacting recovery.
Maintain solid communication with customers to negotiate repayment plans and settlements.
Drive initiatives to reduce delinquency rates and improve overall recovery efficiency.
Monitor recovery targets and implement strategies to achieve or exceed them.
Handle escalations and complex recovery cases requiring managerial intervention.