Designation: Customer Success & Operations Executive (Voice, Chat & Email)

Employment Type: Full time

Shift Type - Rotational

Location: Ahmedabad

Role Overview:

We are looking for a Customer Success & Operations Executive (Voice & Chat) to assist our clients using Travel Terminus, our AI-powered travel booking platform. The role involves handling customer queries via calls and chat, ensuring timely resolution, and providing a smooth support experience.

Prior experience in TravelTech is not mandatory, however candidates with exposure to travel systems or booking platforms will be considered an added advantage.

Key Responsibilities:
Handle inbound customer queries via voice calls and chat support
Assist clients with:
Platform usage
End-to-end booking-related quotation preparation, handling queries and coordination.
Basic troubleshooting and issue reporting
Ensure timely and accurate resolution of customer concerns




Escalate technical issues to the internal tech/support team when required
Maintain proper ticketing, notes, and follow-ups
Provide a professional and customer-friendly experience at all times
Coordinate with internal teams to ensure customer satisfaction
Required Skills & Qualifications
Positive verbal and written communication skills
Comfortable handling voice and chat support
Basic computer knowledge and ability to learn recent software
Customer-focused attitude with problem-solving mindset
Willingness to learn new products and processes

Experience:
0–3 years of experience in customer support / service roles
Experience in TravelTech, travel agencies, booking platforms, or SaaS is an added advantage, but not mandatory
Freshers with good communication skills are welcome to apply

📌 Customer Support Specialist Ahmedabad
🏢 Travel Terminus
📍 Ahmedabad