Handle customer calls, enquiries, complaints, and service-related requests.
Follow up with customers for service reminders, appointments, and pending requirements.
Make outbound calls to existing and prospective customers.
Maintain accurate customer records and update CRM systems regularly.
Coordinate with Sales, Service, and Spare Parts teams to resolve customer concerns.
Track customer feedback and ensure timely resolution of complaints.
Conduct customer satisfaction calls after vehicle sales and service.
Monitor customer follow-ups, missed appointments, and pending cases.
Maintain daily and monthly CRM reports and follow-up records.
Support customer retention and repeat-service initiatives.
Identify customer concerns and escalate critical issues to the concerned manager.
Ensure qualified communication and a positive customer experience.
Assist in customer engagement activities, campaigns, and promotional activities.

Work Location: In person

📌 Crm Executive Shamshabad
🏢 Tirumala Automotives
📍 Shamshabad