About the Company

Unolo is a fast-growing B2B SaaS company that provides creative field force management solutions to leading organizations, including Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker. We are committed to enhancing operational efficiency and delivering seamless experiences for businesses with distributed teams.

Role Overview

We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. The role involves driving customer retention, increasing product adoption, and identifying opportunities for account expansion while ensuring a high level of customer satisfaction.

The ideal candidate will bring a strategic mindset, robust stakeholder management skills, and a proven track record in handling enterprise accounts within a B2B SaaS environment.

Key Responsibilities
Manage and develop relationships with enterprise clients, serving as the primary point of contact
Drive successful onboarding and ensure continuous product adoption
Conduct regular business reviews and align solutions with client objectives




Monitor customer health metrics to proactively identify risks and opportunities
Identify and execute upsell and cross-sell opportunities to drive revenue growth
Collaborate with internal teams including Sales, Product, and Support to ensure seamless service delivery
Gather customer insights and provide feedback to support product enhancements

Experience & Education:
6–8 years of experience in Customer Success, Account Management, or related roles within B2B SaaS
Demonstrated experience in managing enterprise or large-scale accounts
Bachelor’s degree in Business, Marketing, Communications, or a related field

Skills & Competencies:
Proficiency in CRM tools such as Zoho
Solid understanding of SaaS metrics including retention, churn, and Net Revenue Retention (NRR)
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities
Ability to manage multiple high-value accounts effectively.

Job Type: Permanent Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person

📌 Customer Success Manager Gurugram (India)
🏢 Unolo
📍 India