Role & responsibilities

Technical Knowledge
Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions
Hardware: Understanding of computer components, printers, networks.
Software: Familiarity with productivity software, collaboration tools, security programs, etc.
Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
Networking Concepts: should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function

Responsibilities :
Providing phone, email, remote, and in-person support to troubleshoot various technical problems
Installing and configuring computer hardware, software, peripherals, and networking equipment
Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
Performing troubleshooting to diagnose system failures and identifying root causes
Managing technology inventory and placing orders for equipment
Escalating complex issues to the appropriate teams if unable to resolve them independently

Preferred candidate profile

📌 Desktop Support Engineer Hyderabad
🏢 Tekskills
📍 Hyderabad