Role Summary:

Responsible for managing customer service operations, handling walk-in customers, managing customer email communications, and conducting training programs for PAN India Non-CSO Customer Service Handling Officers to ensure consistent service excellence.

Key Responsibilities:
Handle customer queries, complaints, and service requests efficiently.
Manage and support walk-in customer interactions.
Monitor and respond to customer emails within defined timelines.
Ensure timely resolution and escalation of customer issues.
Conduct customer service training for PAN India Non-CSO Customer Service Handling Officers.
Maintain service records and support process improvements.
Adhere to company policies and customer service standards.

Skills Required:
Solid communication and interpersonal skills.
Customer-focused approach with problem-solving abilities.
Proficiency in email management and MS Office.
Training and presentation skills.
Ability to handle multiple tasks and stakeholders effectively.

📌 Deputy Manager Customer Service Delhi (India)
🏢 Protium Finance
📍 India