We are looking for a friendly, skilled and customer-focused Front Office Staff member to join our resort team. The ideal candidate will be responsible for creating a warm welcome for guests and ensuring a smooth and memorable stay from check-in to check-out.

Key Responsibilities:
Welcome guests and handle check-in and check-out procedures.
Manage reservations, guest enquiries and front desk operations.
Provide information about resort facilities, services and local attractions.
Handle guest requests, feedback and concerns professionally.
Coordinate with housekeeping, food & beverage and other departments.
Maintain accurate guest records and front office documentation.
Handle phone calls, emails and other guest communications.
Ensure excellent customer service at all times.

Requirements
Previous experience in a hotel, resort or hospitality environment is preferred.




Excellent communication and interpersonal skills.
Pleasant personality with a solid customer-service attitude.
Positive organizational and problem-solving skills.
Basic computer knowledge.
Ability to work flexible shifts, including weekends and holidays.

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits
Food provided
Paid time off

Ability to commute/relocate
Alappuzha, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education
Higher Secondary(12th Pass) (Preferred)

Language
English (Required)
Hindi (Preferred)
Malayalam (Preferred)

Work Location: In person

📌 Front Office Assistant Alappuzha
🏢 Palmgrove Lake Resort
📍 Alappuzha