Role & responsibilities:

Experienced Automation Specialist to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation.

The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a robust background in scripting, infrastructure automation, and workflow orchestration.

GenAI & Agentic AI Automation
Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.

Automation & Scripting
Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.

Workflow Orchestration
Build business process automation using Power Automate and Microsoft 365 tools.
Integrate platforms such as ServiceNow, Teams,



and Intune to streamline workflows and notifications.

Monitoring & Optimization
Track system performance and user experience metrics.
Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement
Create technical documentation, SOPs, and user guides.
Train IT staff and end users on current tools, workflows, and AI capabilities.

Essential Skills:
Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar)
Hands-on knowledge of agentic AI design and orchestration
Solid scripting skills in PowerShell, Python, and Terraform
Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices
Proficiency in Microsoft 365, Intune, Azure, and Active Directory
Strong troubleshooting, communication, and documentation skills

Desirable Skills:
Microsoft Certified: Azure AI Fundamentals
OpenAI Developer Certification or equivalent
Agentic AI Automation Specialist certification
Microsoft Certified: Modern Desktop Administrator
HashiCorp Certified: Terraform Associate
Experience with ServiceNow and endpoint management tools
Understanding of Agile and ITIL frameworks

📌 Gen Ai Automation Chennai
🏢 Tekskills
📍 Chennai