Key Responsibilities: Customer Interaction:
Handle incoming and outgoing calls, emails, and chats to assist customers.
Address inquiries related to products, services, or account management.
Provide prompt, accurate, and personalized solutions to customers.

Customer Relationship Management
Build rapport and maintain strong relationships with customers.
Ensure timely follow-ups and resolution of customer complaints or issues.
Educate customers on product features, advantages, and usage.

Issue Resolution & Documentation:
Resolve customer concerns with a problem-solving approach.
Document interactions and resolutions accurately in CRM systems.
Escalate unresolved issues appropriately and follow up until closure.

Process Adherence & Performance:
Adhere to company policies, procedures, and quality standards.




Meet individual KPIs such as CSAT, FCR, AHT, and ticket resolution time.
Provide feedback for continuous improvement of service processes.

Qualifications
Education:
Minimum 12th pass; graduate preferred.
Experience:
1–3 years in customer service, client servicing, or call center operations.
Freshers with excellent communication skills may be considered.
Skills:
Robust verbal and written communication skills.
Valuable interpersonal and conflict-resolution skills.
Familiarity with CRM systems and Microsoft Office.
Ability to multitask and manage time efficiently.

📌 Executive Customer Management Mumbai
🏢 Capita
📍 Mumbai