Roles & Responsibilities:

Core Objective:
To handle operations of the center seamlessly
Drives the center revenue and achieves target
Contributes directly to top line revenue

Core Skills:
Valuable oral and written communication skills in Regional Language, English
Valuable people skills, be a Team player - Networking & Relationship Building
Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment
Maintain complete discretion and confidentiality
Planning, Organizing, Prioritizing & Time Management skills
Personal Grooming, Positive Etiquette
Ability to handle stress, crisis management & extended working hours.
Ensure smooth functioning of all healthcare operations in the assigned hospital.
Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
Handling the revenue of the hospital.
Ensure smooth functioning of the assigned branch.
Tracking branch performance.




Focus on patient satisfaction and quality.
Credit billing status to be monitored. Pending ALs to submission of bills.
Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
Report to be submitted to Management.
Giving On Job training to Counselors, Patient care associates.
Random Counseling.
Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
Interaction with Doctors about Targets, High Value Cases & Procedures.
Co-ordination with Surgeons.
Attending to patient Complaints of your zone & speaking to them personally.
Prepare monthly tour plan and submit for approval.
Daily and monthly report with summary of area with explanation.
Define and drive Standard Operating Procedures for service excellence.

📌 Hospital Branch Head Kumbakonam (India)
🏢 Dr Agarwals Eye Hospital
📍 India