Dear Jobseekers,

We are hiring Customer Service Agent for our client -ports & shipping company for Vikhroli East location.

Role & responsibilities
Handle day-to-day customer queries through calls, emails and cases.
Provide timely updates to customers on shipment status, bookings, documentation and operational changes.
Proactively communicate relevant shipment updates and follow up on pending actions.
Coordinate with internal teams to resolve customer queries and requests within agreed timelines.
Maintain accurate and timely updates in the relevant systems/tools.
Follow standard processes and guidelines while ensuring a positive customer experience.
Track open cases/requests and ensure appropriate follow-up until closure.
Escalate complex or unresolved issues to the relevant team/manager.
Support the team with daily operational activities, reports and other customer-service related tasks as required.
Demonstrate positive communication, customer handling and coordination skills

Preferred candidate profile

1 Years of experience in Customer Support operations.

📌 Hiring Customer Service Inbound Calling For Vikhroli Location Mumbai
🏢 Adecco India
📍 Mumbai