Key Responsibilities
Engage with customers via inbound and outbound calls.
Provide support for various queries and ensure skilled handling.
Build rapport with customers to ensure positive and unique solutions.
Demonstrate in-depth knowledge of the services provided.
Meet performance metrics such as CSAT, AHT, and Requirements:
Minimum 12 months of experience in an international BPO setting.
Solid multitasking skills.
Excellent verbal and written communication skills.
Ability to work in UK shifts.
Graduate or undergraduate qualification
📌 International Voice Process Hiring For Capita Mumbai
🏢 Capita
📍 Mumbai
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